How do I place an order from The Casablanca International?
Simply explore our website to find the products that you like and add them to your cart. Once done selecting, register on our website, and enter your details (location & contact information), and select your preferred payment option (Cash on Delivery | Net Banking | Debit/Credit Card, etc.) to successfully place an order. For any further queries regarding the order, connect with us at support@thecasablancainternational.com Refer to this video for a step by step guide on how to place an order from The Casablanca International.
Does The Casablanca International offer a discount on Bulk Orders?
Yes, but the discount depends on the product(s) and quantity of the bulk order. Please connect with our team at support@thecasablancainternational.com or on +919837-009-138 to inquire more about bulk orders.
How do I return a product?
We have a simple no-questions-asked return policy. In case you receive a damaged/defective item upon delivery, you are recommended to contact us immediately. We will connect with you about the defective/damaged item within 2 days and resolve the issue based on your preferred option. Even in cases where you don’t like the item or feel it doesn’t suit your home aesthetic, you can connect with our team to request a return or exchange within 7 days from the date of delivery. Kindly go through the Return Policy of our website for further details.
How much do you charge for shipping?
We provide free shipping on all orders. Note: The shipping fee may vary based on your location in India.
When will I receive my order?
We aim to deliver our orders between 3-7 working days in case of standard delivery. This includes processing and delivery time. Note: The delivery time may vary slightly depending on the location and other miscellaneous circumstances.
How can I track my order?
Once your product is shipped, we will send you a message including the tracking number of the package that can be used to track your order.
Why has my order or an item in my order been canceled?
We strive to deliver the complete order that you have placed. However, sometimes due to high demand, product shortage, or product quality concerns, we may cancel your order/product.
Can I change/modify my shipping address?
Yes, you can log in to your account and change your information. However, once the order is placed and shipped, we will not be able to change anything. Note: We recommend users make such changes before placing the order.