Contact information
The processing of the order starts as soon as it is received. However, if the customer wants to cancel the order due to any reason, the below-mentioned conditions are applicable:-
- Cancellation of order is allowed before its dispatch from our warehouse.
- No cancellation would be allowed once the order is shipped. In case of any clarification or query related to cancellation or return, kindly contact our customer care: +919837-009-138 or support@thecasablancainternational.com
Cancellation/Delay in Delivery Due to Government Directives
In cases where we are unable to fulfill timely delivery of an online order due to government directives, The Casablanca International will inform you regarding the same. In such a situation, you could choose either:
- The Casablanca International will extend the date of delivery according to Government directives and your order will be delivered once the Government norms are eased.
- You can also place an order cancellation request by directly contacting us via email or call. And the refund for the canceled order will be initiated within 4 days from the time your cancellation request has been approved/placed.
Circumstances when the Company might Cancel a particular Order
Although, we ensure to keep our online stock inventory updated, www.thecasablancainternational.com reserves the right at any time after receiving your order, to inform you via email, mobile text, or call about a shortfall in the quantity of item(s) ordered by you. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.