Return/Replacement

Refund policy

RETURN | REPLACEMENT | EXCHANGE POLICY

In case you receive a damaged/defective item upon delivery, you are recommended to contact us immediately at +919837-009-138 or support@thecasablancainternational.com. We offer a no questions asked return policy. If you don’t like the product or feel it doesn’t suit your home aesthetic, you can connect with our team to request a return or exchange within 7 days from the date of delivery.

Terms & Conditions for Return | Replacement | Exchange

  1. Once we receive your return request, we will arrange for a quality check to examine the complaint of the item being faulty/ defective. Upon successful validation of the complaint, we will process your request for return/replacement with regard to the faulty/defective item(s). For eligible items, you must place a return request within 7 calendar days of receiving your order.
  2. Items returned by the customers should not be used, washed, altered, tampered with, or soiled. All original packing, tags, labels, manuals, leaflets, warranty/guarantee cards, accessories, freebies, etc., should be intact and placed in the package. The courier will not accept your item in absence of any of these.
  3. Order replacements will depend on the availability of the ordered item.
  4. Refund/ Replacement/Exchange will be initiated once we receive the item and pass it through the necessary quality checks.
  5. Items sold as sets/combos cannot be exchanged or returned individually.

Note: In case the replacement item is out of stock, we will refund your amount.

REFUND ON RETURNS

The Refund will be initiated upon successful pick-up and quality-check as per the Return Policy. The refund amount will reflect in your account within 10 days post-initiation, depending on your bank partner.

Note: For refunds, customers need to share their bank details with our team at +919837-009-138 or support@thecasablancainternational.com.

EXCHANGE POLICY

Alternatively, you can also exchange your ordered item with items from the same or different categories on www.thecasablancainternational.com. For exchanging an item, you can connect with our customer care team at +919837-009-138 or write to us at support@thecasablancainternational.com

Exceptions Specific to Exchange Policy:

  1. The price of the item selected for the exchange should be the same or higher than the price of the previously ordered item.
  2. If the price of the item selected for the exchange is higher, you can pay the access amount while placing the order.
  3. If the price of the item selected for the exchange is lower than the previously ordered item, you can select more than one item to balance the sum.

Note: The Casablanca International will not offer a refund against exchanged items if the price of the item selected for exchange is lower than the initial order.

EXCEPTIONS

The following EXCEPTIONS and RULES apply to our Return/Replacement/Exchange Policy:

  1. The Casablanca International offers an Easy Return/ Replacement/ Exchange Policy on all items except furniture; however, they are only applicable for a limited period which is 7 days from the day the order was delivered. Any Return/ Replacement/ Exchange request made a post this duration will not be applicable.
  2. All the items that need to be returned must be unused and in their original condition with original tags and packaging intact.
  3. In case you have purchased an item that came with a free gift or has an offer associated with it and you wish to return/exchange the main item, then the gift item also needs to be returned for processing the exchange or required refund.
  4. The Casablanca International will not be liable for the items returned by mistake. If a different or an extra item is returned by mistake, the company will not be accountable for the misplacement or replacement of the item and is not responsible for its delivery back to the customer.

NOTE:

Variations in texture, color, shade, veining, fissures, and pits are inherent characteristics of natural materials like wood and marble; not a defect of the finish.

Both Wood and Marble are products of nature and no two pieces of these materials are exactly alike. Every piece of marble has unique natural variations, markings, shadings, and inclusions which can differ in regard to moisture absorption, texture, surface finish, and coefficient of friction. Similarly, Wooden items inherently lack uniformity and are subject to variation in aesthetics (color, shade, finish, etc.) and performance (hardness, strength, slip resistance, etc.).

Also, the nature of these materials combined with handmade crafts leads to the creation of pieces with different aesthetics that may highlight the rawness of these materials. Hence, won’t be considered a valid reason for exchange or return.

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